Frequently Asked Questions

• Simply browse our website to discover our products and new collections.

• Choose the piece you love, select your preferred chain length, width, metal, and quantity, then add it to your cart.

• When you’re ready, head to checkout and fill in your details to complete your order.

• Once your purchase is complete, we’ll send your receipt and tracking number straight to your email and phone.

Creating an account is quick and easy!

• On desktop: Click the profile icon at the top right corner of our website. Fill in your information on the registration page and hit “Create Account.”

• On mobile: Tap the menu icon at the top left corner, then select “Account.” From there, you can enter your details and set up your account in just a few steps.

Once your account is created, you’ll be able to view your orders, save your details for faster checkout, and stay updated on our latest collections.

No, you don’t need to create an account to make a purchase—you can check out as a guest. However, creating an account makes the checkout process faster and more convenient. Once your account is created, you’ll be able to view your orders, save your details for faster checkout, and stay updated on our latest collections.

If an item is out of stock, you can still place your order as a Pre-Order. This means the piece will be specially made for you and will take approximately 25 days to be ready for shipment.

Please note that Pre-Order items do not qualify for refunds or exchanges, since each piece is custom-made for you.

All Monaco Chain™ items purchased from our website are delivered in our original, high-quality Monaco Chain™ jewelry box — the perfect packaging for a gift. No extra wrapping needed!

Yes! Oro Monaco™ offers digital gift cards, making it easy to give the perfect gift. To obtain a gift card, simply contact us to request this service, and we’ll be more than happy to create one for you.

Gift cards are delivered by email and never expire, so your recipient can shop their favorite pieces whenever they like.

No, at the moment Oro Monaco is only an online store.

• Our pre-orders let you secure a custom piece that isn’t currently in stock. When you place your pre-order, your payment is processed, and our skilled team will handcraft your item just for you. This process takes about 25 days. Once your piece is ready to ship, we’ll send you a text and email with the tracking information so you’ll know exactly when it’s on its way. Please note that pre-orders are custom-made and are not eligible for exchanges or refunds.

Yes, every chain sold at OroMonaco.com is made of 100% real gold. Our chains are hollow (not solid) to ensure they are lightweight and comfortable, while still maintaining the quality, durability, and value of genuine gold.

Oro Monaco is the official online retail partner of Monaco Chain™. All of our products are Monaco Chain™ certified and delivered directly to our customers without retail markups or middlemen. At Oro Monaco, we take pride in offering authentic, high-quality products, an exceptional shopping experience, and outstanding customer service. We truly care about our customers and are always available to assist with any questions or concerns.

As the official Monaco Chain™ retail partner, Oro Monaco offers more than just our iconic chains. Explore our highly demanded Monaco Chain™ necklaces and bracelets, along with stylish rings for men and women and elegant earrings. Subscribe to our newsletter to be the first to know about new releases and exclusive product launches!

Yes! You can definitely work out with your Monaco Chain™. Thanks to its patented technology, every Monaco Chain™ is designed to be exceptionally strong and durable.

All chains sold at Oro Monaco are made of certified 10K and 14K gold. Since gold is a hypoallergenic metal, it should not cause irritation on your skin.

Monaco Chain™ jewelry is produced at the official Monaco Chain™ factory in Europe.

Real gold is a naturally soft metal, which means it can get scratched over time. Like all gold jewelry, Monaco Chain™ pieces may develop scratches with regular wear. To keep them looking their best, you can follow our jewelry care tips and have your chains polished every few years by any independent gold polisher.

Monaco Chain™ is in a partnership with Swarovski and only uses Swarovski Cubic Zirconia stones on their chains. 

We accept PayPal, Cash App, and all major credit cards. We also offer flexible payment plans through Acima, Afterpay, and ShopPay.

Yes, all personal and payment information you provide is encrypted and fully secured for your protection.

Yes, residents of New York and Florida will be charged state sales tax.

Yes, Oro Monaco™ occasionally offers discounts and special promotions. Be sure to sign up for our newsletter to be the first to know about upcoming sales and exclusive offers.

If you’d like to purchase an item and pay over time, you can select Shop Pay Installments, Afterpay, or Acima at checkout. Each option offers flexible payment plans to make your shopping experience more convenient.

To purchase using a payment plan, select your preferred option at checkout—Shop Pay Installments, Afterpay, or Acima—and follow the on-screen instructions to complete your purchase.

Unfortunately, products purchased through payment plans—such as Shop Pay Installments, Afterpay, or Acima—are not eligible for returns or exchanges.

Oro Monaco uses UPS 2nd-day delivery for all orders.

At the moment, Oro Monaco only ships within the United States, including Puerto Rico.

fter your payment is verified, it may take up to 24 hours to process and ship your order. Once your order has been processed, please allow 1–3 business days for delivery.

At Oro Monaco, we offer free UPS 2nd-day delivery for all domestic orders.

You will receive updates and tracking information via email and text message once your order has been processed. This typically takes 1–3 business days, excluding weekends and holidays.

Unfortunately, we are unable to make changes to the shipping address once an order is placed. However, we can either redirect your package to a nearby UPS Access Point for pickup or cancel your order so you can place a new one with the correct address.

All products purchased together under the same invoice number will be delivered in a single package. If you make multiple checkouts on the same day, each will have a different invoice number, resulting in separate deliveries.

You will receive a free Monaco Chain™ box with each order of up to two chains. If your order includes more than two chains, you will receive multiple Monaco Chain™ boxes.

Our carriers deliver Monday through Friday from 9:00 AM to 9:00 PM. On some occasions, deliveries may also occur on Saturdays.

If you change your mind, you can cancel your order as long as it has not been dispatched. Once your order has been handed over to UPS, we are unable to cancel it. All orders are dispatched at 4:30 PM EST, so please email us at support@oromonaco.com as soon as possible to request a cancellation. If you are unable to cancel your order, you can always request a return within the first 10 days to receive a full refund.

Yes, all packages sent by Oro Monaco require an adult signature.

Yes, we offer free shipping to Puerto Rico.

Unfortunately, products purchased through payment plans—such as Shop Pay Installments, Afterpay, or Acima—are not eligible for returns or exchanges.

Customer satisfaction is our top priority. If for any reason you are not satisfied, we will gladly issue a full refund, exchange, or Oro Monaco™ store credit for items returned within 10 days of delivery. To receive a full refund, please follow the requirements below:

Return / Exchange Requirements:

• The item must be unused, unworn, and free of scratches.

• Security tags must be attached to the product. (If tags are cut or removed, returns or exchanges will not be accepted.)

• The item must be returned with its original packaging, including the certificate card.

Note: Refunds or exchanges cannot be issued for purchases made using a payment plan, such as Shop Pay Installments.

To receive a refund, the Oro Monaco™ tag attached to your chain must remain intact. The chain must be returned unused and free of scratches, along with its certification, in the original Monaco Chain™ box within 10 days of receiving the product.

Note: Refunds or exchanges cannot be issued for purchases made using a payment plan, such as Shop Pay Installments, Afterpay, or Acima.

To initiate a return or exchange, please email us at support@oromonaco.com or start a live chat with one of our experts on our website.

Please allow 3–5 business days from the day we receive your return for our experts to inspect the product. Once it is confirmed that the product has not been worn or damaged, we will immediately process your refund or exchange.

Yes, customers are responsible for the cost of returning the jewelry in order to receive a full refund. Please ensure your package is insured, as we are not responsible for lost shipments.

On each product page, you will find a chain length guide showing various lengths on a model. Each chain is offered in limited sizes based on popularity and style.

Oro Monaco™ offers two types of warranties:

1-Year Limited Warranty:
Covers any mechanical issues with the box clasp and any missing stones on our cubic zirconia products.

30-Day Limited Warranty:
Covers defects in materials and workmanship for all products for 30 days from the date of original purchase. During this period, if a defect occurs and you follow the instructions to return the product, Oro Monaco™, at its discretion and to the extent permitted by law, will either:

1. Repair the product,

2. Replace it with the same or a similar product in new or similar condition, or

3. Issue a store credit or refund for the purchase price of the product.

Additional Terms:

• Oro Monaco™ is not obligated to repair or replace products damaged by excessive or abusive use.

• No repair, replacement, or refund will be provided until the defective product is examined by one of our experts.

• When a refund or store credit is issued, the returned product becomes the property of Oro Monaco™.

• The warranties do not cover lost or stolen items.

• General wear and tear, misuse, accidental damage, or scratches are not covered under the warranties.

NOTE: Proof of purchase, such as an order number or store receipt, is required to submit a warranty claim. The authenticity certificate card included with your order must also be provided. Without both, Oro Monaco™ cannot offer any warranty, and no exceptions will be made.

Please contact us via live chat or email us at support@oromonaco.com.

You can reach us through live chat or email us at info@oromonaco.com.